POLICY ON THE PROTECTION OF PERSONAL INFORMATION

At the Lamarre Hearing Clinic and Lafantaisie audioprosthetists, we attach paramount importance to respecting your privacy. We take all necessary measures to guarantee the protection and confidentiality of the personal information you entrust to us.

Whether as part of your daily interactions with our services in our clinic, or to meet our legal obligations, we are required to collect, use and share certain personal information.

This information collected allows us, on the one hand, to identify you and offer you personalized services that meet your expectations, and, on the other hand, to comply with the various regulatory and legal requirements.

We take responsibility for ensuring secure processing of all information collected.

It is with this in mind that our Policy on the Protection of Personal Information (the “Policy”) was developed and is implemented within our hearing clinics. This statement explains why and how, applying the provisions of our Policy, we collect, process and protect your personal information.

Our Policy is based on four main principles:

Your consent to the collection, use and disclosure of your personal information by professionals working in our clinics; Our commitment to collect only the necessary personal information; Our responsibilities regarding security and protection of the confidentiality of your personal information; Our transparency regarding our practices and obligations in this regard.

By participating in our various interactions, you consent to the collection, use and management of your personal information by our clinic. Find out below the different occasions when we may collect information about you, as well as how this data is processed.

Obtain your consent

What does my agreement to the collection, use and disclosure of personal information involve?

By giving your consent, you authorize the professionals and team members of the Lamarre Hearing Clinic and Lafantaisie audioprothésistes to collect, use and communicate personal information about you to serve you and comply with their legal obligations.

This consent to the collection, use and disclosure of your personal information is essential for your care and generally remains valid as long as you are a patient in our clinic.

Can I withdraw my consent to the processing of my personal information or refuse to provide certain information?

If you choose to withdraw your consent to the collection, use and disclosure of personal information necessary for your care and our legal obligations, we will provide you with all necessary information on the consequences of this decision on our services .

In some cases it may not be possible to withdraw this consent due to legal or contractual requirements.

If you refuse to provide certain personal information, it may affect our ability to provide you with the requested services.

Limit our collection to what is necessary

What personal information is collected about me?

Information is considered personal when it concerns a natural person and allows them to be identified. This type of information is confidential.

The personal information we may collect varies depending on the type of customer interaction and may include, but is not limited to:

First and last nameDate of birthMailing addressEmail addressTelephone numberHealth insurance numberHealth informationFinancial informationIf you provide us with information about another person, make sure you have the necessary authorization.

Participation in surveys, newsletters, events and marketing information

By choosing to take part in our surveys, competitions, events, requests for information, or subscribing to our newsletter, information relating to these activities may be collected, including your contact details such as your name, email address, telephone number. telephone, and other general information you choose to share.

Use of our Site or interaction by email

When you browse our site or interact with us by email, various information about you is collected, some automatically:

When using the site page for inquiries, information such as your first and last name, email address, specific request, and details related to your use of the site may be collected. Login data, including your IP address, the pages visited, the date and time of the visit, the address of the previous web page, the URL redirecting to our site, your browser type and settings, information about your device, language preferences, unique identifiers and cookies. Usage data and analytics, covering login frequency, features used, duration and timing of use, as well as various user activities, and demographic information, such as as gender and age, if requested. General location information, such as IP address and region at the time of connection and use of the services. When subscribing to our newsletters, requests for For additional information about our services, registration for events, webinars or contests, or downloads of specific content, we may request your contact information, such as your name, telephone number, email address, as well as information about your needs or preferences. Customer service questions, general comments you choose to provide. Billing and other payment information, including billing name and address, payment method details such as credit card number or banking information. Any other personal information provided.

Phone calls

During telephone communications, these calls may be recorded, and you may be asked to provide other personal information necessary for your care by our hearing health professionals, such as your health insurance number, test results medical conditions, medical history, lifestyle habits, etc.

Visits to our offices

If you visit our offices, a visitor registration may be requested, including your name, date of birth, mailing address, email address, telephone number, and the time and date of your arrival and upcoming appointments. you if applicable. You may also be asked to provide other personal information necessary for your care by our hearing health professionals, such as health insurance number, medical examination results, medical history, lifestyle habits, etc.

Important note: By providing personal information about others, you represent that you have the authority to do so and have obtained the necessary consent. You acknowledge that this information may be used in accordance with this policy.

IMPORTANT: We limit the collection of your information to what is necessary to serve you effectively.

How is my personal information collected?

We collect your personal information from three sources:

When you request services at our clinic, contact us by various means (in person, by telephone, by email, online chat, via the website, survey, etc.). When you use services at our clinic When you browse our websites or use our online services, via cookies or directly on our site.

Who has access to my personal information?

Access to your information is restricted to professionals and authorized personnel who need it to perform their functions.

Clinical professionals undertake to preserve the confidentiality of personal information required in the context of their duties. If we need to share your personal information with others, we will notify you and seek your consent, where required.

In all cases, security measures are put in place to guarantee the protection of the personal information we share.

Ensuring the security and confidentiality of your information

Is my personal information secure?

We strictly apply various organizational, material and technical security measures, such as restricting access to physical and digital records, monitoring premises and IT systems, as well as staff training. All of this is intended to protect your personal information against unauthorized access, use, or disclosure, as well as against alteration, loss and theft.

How long is my personal information kept?

We retain your personal information only for the period necessary to achieve the purposes for which it was collected or to comply with the retention periods prescribed by applicable laws and regulations. Once the retention period has expired, we ensure that your personal information is destroyed.

Can I access my personal information or request corrections?

You have the right to request access to your personal information that we hold or to correct it if it is inaccurate, incomplete or ambiguous. You can also request modifications following changes in your personal or address situation. Please contact the clinic where you receive care to make these updates.

To do this, refer to the Contact section of the site

Changes to this policyLamarre Hearing Clinic and Lafantaisie audioprothésistes reserves the right to make changes to its Privacy Policy at any time. These changes will be posted on the Site and will take effect immediately. We will take reasonable steps, where appropriate, to notify users of the Site and our Services of any material changes. When changes are made to this Policy, the “last updated” date at the beginning of the document is revised.

How to contact us ?

For any questions or requests regarding the processing of your personal information, please contact the person responsible for the protection of personal information.

The person responsible for the protection of personal information and privacy within our organization supervises the practices applied in our clinic. You can contact her in one of the following ways:

Laurie Lafantaisie, audioprosthetist owner

By mail: 1000, Cours Le Corbusier, Boisbriand (Quebec) J7G 3E8

By phone: 450-508-3304

By email: llafantaisie@annoncezvous.ca

By fax: 450-508-1224

Don't forget to indicate your name, your contact details, the nature of your request, the name and address of the clinic where you receive care, the name of your treating professional, or any other relevant information.

You also have the option of submitting a complaint in writing to the Commission d'access à l'information - Direction de la surveillance, at the following address: 900-2045, rue Stanley, Montréal, Québec, H3A 2V4, or by email at cai.communications@cai.gouv.qc.ca.